Terms of service

Elated Moments Limited is a bespoke event planning and tours company based in Oyarifa, Accra, Ghana. These terms apply when you use this website and when you enquire about or book our services.

You can reach us at info@elatedmomentsgh.com, or by call or WhatsApp on +233 20 674 8385.

By using this site you agree that:

• The information you send us through our forms is accurate and is yours to share.
• You will not misuse the site, attempt to access private pages or records that are not meant for you, or interfere with how the site works.
• Content on this site — including our text, photos, logo and design — belongs to Elated Moments Limited and may not be copied or reused without our permission.

Sending us an enquiry — through the quote form, trip planner or contact form — does not create a booking. It starts a conversation. Prices, dates and arrangements discussed before a service agreement is signed are proposals, not commitments, and may change as details are refined.

A booking is only confirmed once a service agreement has been signed by both you and Elated Moments Limited, and the required deposit has been verified in our bank account.

Every confirmed booking is governed by a written service agreement between you and Elated Moments Limited. That agreement sets out the services, date, venue, price, payment schedule and cancellation terms for your event or trip.

Where these website terms and your signed service agreement differ, the signed agreement takes priority for your booking.

Our payment terms are:

• All payments are made by bank transfer to the Elated Moments Limited company account shown on your payment request. We never ask for card details, mobile-money PINs or online banking passwords.
• A deposit of 50% of the agreed total is required to confirm a booking, and the remaining balance is due no later than 14 days before your event or trip, unless your signed agreement says otherwise.
• A payment is only treated as received once our team has verified the funds in our bank account. Telling us you have transferred — or sending a screenshot — does not by itself confirm a payment.
• Once your payment is verified, we issue a receipt by email showing the amount received and any remaining balance.

The cancellation and refund terms for your booking are set out in your signed service agreement. If you need to change a date, venue or other detail, contact us as early as possible and we will do our best to accommodate the change; some changes may affect the price.

Consultation meetings can be rescheduled through the link in your meeting email, within the limits shown on that page.

Consultations are held on Google Meet. Where note-taking is arranged, an assistant joins the call to capture details such as agreed dates, venues and prices. Notes are reviewed by our team before anything is used in your proposal or agreement. If you prefer no notes, tell us before the meeting.

We take care to deliver the services described in your signed agreement. We are not responsible for matters outside our reasonable control — such as weather, transport disruption, or the failure of a third-party venue or vendor — though we will always work with you to find the best alternative.

Nothing in these terms removes any right you have under the laws of Ghana.

Our privacy policy explains how we collect and use your personal information, and our data deletion page explains how to ask us to remove it.

We may update these terms from time to time. The date below shows the latest version. Changes do not affect bookings already confirmed under a signed service agreement.