Privacy policy

Elated Moments Limited is a bespoke event planning and tours company based in Oyarifa, Accra, Ghana. This policy explains what personal information we collect through this website and how we use it.

If you have any question about your information, write to us at info@elatedmomentsgh.com, call or WhatsApp +233 20 674 8385, or use the form on our contact page.

When you use this site, we may collect:

• Enquiry details you give us through our quote, trip-planner and contact forms — your name, email address, phone or WhatsApp number, the type of event or trip, dates, locations or venues, guest numbers, budget indications and any other details you choose to share.
• Consultation details — your answers to our meeting questions, notes from our conversations, and agreed details such as dates, venues and prices.
• Booking and payment records — service agreements and signatures, payment requests, the transfer details you report to us, verified payments and receipts.
• Messages — emails, WhatsApp messages and social-media messages or comments you send us or reply to us about your enquiry.
• Basic technical records needed to run the site, such as the sign-in used by our own team to manage enquiries and bookings.

Please do not send us sensitive information we have not asked for. Payment is by bank transfer only — we never ask for your card details, mobile-money PIN, or online banking passwords.

We use the information you share to:

• Respond to your enquiry and prepare proposals for your event or trip.
• Schedule and hold consultation meetings with you.
• Prepare service agreements, payment requests and receipts.
• Plan and coordinate your event or tour, including working with the venues and vendors involved.
• Send reminders about agreed payments and upcoming dates.
• Keep the records of our work together, including financial records.

We do not sell your personal information, and we do not use it to advertise to you.

Our consultation meetings take place on Google Meet. When a meeting is arranged for note-taking, an assistant joins the call to record notes. These notes help us capture the details you share — agreed dates, venues, guest numbers and prices — and are reviewed by our team before any detail is used in your proposal or agreement.

If you would prefer we not take notes on a call, tell us before the meeting and we will turn note-taking off for it.

We share personal information only with:

• Service providers that help us operate — our email delivery provider, Google (Calendar and Meet for scheduling and meetings), and the note-taking service used on consultation calls.
• Facebook and Instagram, for features such as replying to comments and messages on our own social pages.
• Venues, vendors and partners directly involved in delivering your event or tour, and only the details they need.
• Anyone else, where you have asked us to or where the law requires it.

All payments are made by bank transfer to our company account. When you report a transfer, we record the amount, date and reference you give us. A transfer is only treated as received once our team has confirmed the funds in our bank account — your report alone does not confirm a payment.

We keep payment records so that receipts are accurate and so that our financial history stays complete.

This site uses minimal browser storage — mainly to keep our own team signed in when managing enquiries and bookings. We do not run advertising or tracking cookies.

Some pages — such as private agreement and payment pages sent to you by email — use secure, expiring links so that only the intended recipient can open them.

Your enquiry, booking, agreement and payment records are kept in private systems that only our team can reach. Access to customer records is limited to the people at Elated Moments who need it to do their work.

We keep enquiry, booking, agreement and payment records for as long as we need them to manage your event or trip and to keep our financial records in order. If you would like us to remove information you have shared, write to us and we will do so, except where we must keep it for our financial records.

You can always ask us to:

• Show you the personal information we hold about you.
• Correct details that are wrong or out of date.
• Remove information you have shared with us, where we are not required to keep it.
• Stop receiving messages from us.

To do any of these, email info@elatedmomentsgh.com or WhatsApp +233 20 674 8385.

We may update this policy from time to time. The date below shows the latest version.